Privacy Policy
Website Privacy Statement
Last updated 16 September 2026
Commitment to your privacy
Welcome to the Website, owned and operated by NEX GEN IT Solutions (Pty) Ltd. NEX GEN IT Solutions (Pty) Ltd is committed to protecting the privacy of the user of the Website. NEX GEN IT Solutions (Pty) Ltd values the trust of its subscribers and all others who work with it. NEX GEN IT Solutions (Pty) Ltd recognises that maintaining your trust requires transparency and accountability in how NEX GEN IT Solutions (Pty) Ltd handles your personal information. This privacy statement is incorporated into and is subject to NEX GEN IT Solutions (Pty) Ltd standard Terms and Conditions relating to the use of the Website.
In performing NEX GEN IT Solutions (Pty) Ltd offering in the ordinary course of business, NEX GEN IT Solutions (Pty) Ltd may collect, use, and disclose personal information. Anyone from whom NEX GEN IT Solutions (Pty) Ltd collects such information can expect that it will be lawfully protected as far as reasonably possible and that any use of this information is subject to consent, as required by law. This is in line with the general privacy practices of NEX GEN IT Solutions (Pty) Ltd.
We comply with the Protection of Personal Information Act No. 4 of 2013 (POPIA) and the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act No. 25 of 2002 (ECTA), which govern your right to having your personal information kept private.
This privacy statement sets out how NEX GEN IT Solutions (Pty) Ltd collects, uses, discloses, and safeguards the Personal Information it processes during its business.
Definitions
In this privacy statement NEX GEN IT Solutions (Pty) Ltd makes use of the following terms:
- “Personal Information” means all information which may be personal in nature or information about an identifiable natural or existing juristic person in terms of POPIA.
- “User”, “you”, “your” or “yourself” refers to any person who makes use of the Website.
What personal information does NEX GEN IT Solutions (Pty) Ltd collect and why
NEX GEN IT Solutions (Pty) Ltd may collect personal information in conducting its ordinary business operations, including using its Website. In processing such personal information, NEX GEN IT Solutions (Pty) Ltd ensures that it complies with the provisions of POPIA, and personal information is used for legitimate business purposes.
NEX GEN IT Solutions (Pty) Ltd limits the use and disclosure of personal information to include only what is permitted in terms of POPIA, where consumers have consented to such collection, use and disclosure.
Confidentiality of your personal information is important to us. Unless we have your consent or are permitted under national laws, we will not sell, rent, or lease your personal information to others. We will not use or share your personal information in ways unrelated to the circumstances described in this Website Privacy Statement.
Obtaining consent
NEX GEN IT Solutions (Pty) Ltd does not, except where otherwise permitted by law, collect, use, or disclose your personal information without your consent.
Use and disclosure of personal information
NEX GEN IT Solutions (Pty) Ltd operates its Website, and conducts its business in general, in accordance with South African legislation. NEX GEN IT Solutions (Pty) Ltd considers it imperative to protect the privacy interests of data subjects. If NEX GEN IT Solutions (Pty) Ltd sends personal information outside of South Africa, including if such information is hosted offshore, NEX GEN IT Solutions (Pty) Ltd will ensure that it takes all reasonable steps to comply with all applicable laws in this regard, including POPIA.
Unless permitted under the law or your consent is obtained, NEX GEN IT Solutions (Pty) Ltd will not transfer your personal information outside the Republic of South Africa.
Retention of personal information
All personal information retained on NEX GEN IT Solutions (Pty) Ltd database, including such information obtained using the Website, is retained in accordance with the laws and regulations of South Africa, including POPIA.
We retain your personal information for as long as reasonably necessary to fulfil the purpose for which it was collected and to comply with laws. Your consent to such purpose remains valid after termination of our relationship with you.
Your rights in relation to your personal information
It is important to note that you have rights in relation to your personal information. You have the right to contact NEX GEN IT Solutions (Pty) Ltd at any time to ask NEX GEN IT Solutions (Pty) Ltd to:
- Confirm that it holds your personal information.
- Provide you access to any records containing your personal information or a description of the personal information that NEX GEN IT Solutions (Pty) Ltd holds about you.
- Confirm the identity or categories of third parties who have had, or currently have, access to your personal information.
NEX GEN IT Solutions (Pty) Ltd aims to ensure that your personal information is accurately recorded. To achieve this, we adhere to processes that help ensure and maintain data accuracy. We provide individuals with reasonable access to review and correct their personal information. NEX GEN IT Solutions (Pty) Ltd contact information is set out on the Contact Us page of this Website.
When you make a request regarding your personal information, NEX GEN IT Solutions (Pty) Ltd will take reasonable steps to confirm your identity. There may be times when NEX GEN IT Solutions (Pty) Ltd cannot grant access to your personal information, including where granting access would interfere with the privacy of others or result in a breach of confidentiality. NEX GEN IT Solutions (Pty) Ltd will always provide you with reasons if this is the case.
If you are of the view that any personal information that NEX GEN IT Solutions (Pty) Ltd holds about you is incorrect, including that it is inaccurate, irrelevant, outdated, incomplete, or misleading, you can ask NEX GEN IT Solutions (Pty) Ltd to correct it. If you believe that any personal information that NEX GEN IT Solutions (Pty) Ltd holds about you is excessive or has been unlawfully obtained, you can ask NEX GEN IT Solutions (Pty) Ltd to destroy or delete it.
You may do the same if you think that NEX GEN IT Solutions (Pty) Ltd has retained it for longer than necessary, given the purpose.
It is important, however, to understand that if you withdraw your consent for NEX GEN IT Solutions (Pty) Ltd to use some of your personal information, it may affect the quality and level of service that NEX GEN IT Solutions (Pty) Ltd can provide to you.
When you contact NEX GEN IT Solutions (Pty) Ltd, please let us know your name, address, any email address you have provided and a description of the circumstances under which you provided the data. We will make reasonable efforts to incorporate as soon as practicable the changes in personal information that we maintain.
You have the right to lodge a complaint with the Information Regulator:
- By email: inforeg@justice.gov.za
- Postal address: SALU Building, 316 Thabo Sehume Street, Pretoria
- Telephone: 012 406 4818
- Fax: 086 500 3351
Security
NEX GEN IT Solutions (Pty) Ltd takes security and the protection of personal information seriously. We maintain physical, technical, and organisational safeguards to protect any data that we collect. We have adopted procedures to secure the storage of personal information and are committed to working with our data suppliers to protect the security of personal information during any transfer to or from us.
We have also instituted safeguards to identify and help prevent the fraudulent use of personal information. Your personal information is only accessible to those employees, agents, or contractors who require it for business purposes and on a strictly need-to-know basis. For security purposes, we move all personal information that we collect or obtain about you to an environment on our network that has controls in place to limit access to and secure the data.
On the Website, we take precautions to secure your personal information. If we ask you to provide your personal information, we will do so through a web page that uses the industry-standard secure transport protocol. This protocol provides security for your information by encrypting it as it travels from your computer to our computer.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to or making alterations to data we maintain.
NEX GEN IT Solutions (Pty) Ltd has adopted a security model to protect your personal information that complies with generally accepted information security practices and procedures. As part of NEX GEN IT Solutions (Pty) Ltd security systems, NEX GEN IT Solutions (Pty) Ltd has implemented firewall technology, password controls, encryption processes and antivirus software. This is in addition to the physical security measures adopted by NEX GEN IT Solutions (Pty) Ltd to ensure that it takes all reasonable technical and organisational measures to prevent loss of, damage to, or unauthorised destruction of personal information, and unlawful access to or processing of personal information. NEX GEN IT Solutions (Pty) Ltd has a security policy in place that every employee and supplier of NEX GEN IT Solutions (Pty) Ltd must adhere to.
Children’s privacy
NEX GEN IT Solutions (Pty) Ltd defines children as individuals under the age of 18. This Website is not intended for the use of children, and we do not intend to collect information about children through the Website. This Company does not knowingly collect information from children under the age of 18, and our Website does not target children under 18. We encourage parents and guardians to take an active role in their children’s online activities and interests.
You must be at least 18 to access or use any products or services through the Website or become a subscriber of any programme entitled to subscription benefits.
Third-party websites
NEX GEN IT Solutions (Pty) Ltd Website may offer links to third-party websites, including payment gateways for credit card payment. You should be aware that operators of linked websites may also collect your personal information, including information generated using cookies, when you link to their websites. If you follow a link to any of these websites, it is important to note that these websites have their own terms of use and privacy policies and that NEX GEN IT Solutions (Pty) Ltd does not accept any responsibility or liability for them.
NEX GEN IT Solutions (Pty) Ltd is not responsible for any representations, information, warranties, or content on any third-party website. NEX GEN IT Solutions (Pty) Ltd does not exercise control over third parties’ privacy policies and is not responsible for how such parties collect, use, or disclose your information. It is important for you to familiarise yourself with their privacy policies before providing them with your personal information.
NEX GEN IT Solutions (Pty) Ltd may use Google Analytics or other similar analytical tools to obtain information used to display, optimise, and personalise advertisements and the customer experience on our Website, determine which advertisements you may find useful, and personalise your experience on the Website.
Marketing
With your consent, NEX GEN IT Solutions (Pty) Ltd may use your personal information to promote and market additional products, services, and special offers from us or our affiliates that may be of interest to you. When you visit the Website, we may ask whether you want to sign up to receive information and promotional offers from us and our marketing partners.
If you decide to register for emails, you may opt out from receiving such communications at any time. If you wish to opt out, please contact us using the details provided on the Contact Us page. If you do not provide your consent, some features on our Website may not be available to you.
We will use your personal information for direct marketing purposes only if you give your consent to us or it is permitted by law.
If you no longer want to receive this news or information, you may opt out by responding to the newsletter and asking to be unsubscribed, or by calling NEX GEN IT Solutions (Pty) Ltd and asking to be taken off the list.
Updating this privacy policy
Our compliance with this Website Privacy Statement will be monitored on a regular basis. NEX GEN IT Solutions (Pty) Ltd reserves the right to modify this Website Privacy Statement with or without notice. The Website Privacy Statement posted at any time via the Website shall be deemed to be the Website Privacy Statement then in effect. You therefore agree and undertake to review the Website Privacy Statement whenever you visit the Website.
Contact information
Questions, concerns, or complaints related to this Website Privacy Statement or NEX GEN IT Solutions (Pty) Ltd treatment of personal information should be directed to help@nexgenit.co.za.